Bizztrax

‍Piessens Electro Industry has been an established name in the world of industrial applications for three generations, with a wholesaler and its own workshop for, among other things, the rewinding of electric motors and the repair of all kinds of professional tools from installations. With more than 55,000 parts in stock and an unrivalled level of service, the family business is an indispensable partner for countless customers. But behind that strong reputation was a digital environment that was less and less adapted to the company's ambitions. Time for a modern, scalable solution that thinks as ahead as they do.

The challenge

The old NaVision environment, installed locally, began to increasingly restrict the company's operations. The software hasn't received updates for years, the server was end-of-life, and integrations with modern solutions such as Power Apps and PowerAutomate ran aground due to technical limitations. Each adjustment took a lot of time and money, so innovations were left behind. In addition, the Peppol billing obligation was rapidly approaching, something their existing system could no longer handle. It was clear: Piessens Electro Industrie needed a renewed, forward-looking, reliable digital backbone.

BizzTrax's solution

BizzTrax started with an in-depth concept study that revealed exactly how Piessens Electro Industrie worked, which custom modules are still crucial and where the biggest efficiency gains were. The accuracy of the summary report of this audit immediately provided trust and direction.

The switch to Microsoft Dynamics 365 Business Central in the cloud offered the perfect combination of stability, flexibility and modernization. All core processes — from quotes to repairs, inventory management and billing — have been brought together in one integrated platform. Existing customization was cleverly converted to a modern, cloud-friendly structure so that Piessens Electro Industrie could continue to build on familiar functionality without technical ballast.

Thanks to the cloud environment, the company now always has the latest features, with no maintenance and no downtime. Also Peppol billing was fully integrated, so that invoices are now sent automatically, digitally and in batch. And with the close link between Business Central and Power Apps, the company was finally able to develop the innovative internal tools that they had seen potential for a long time.

The implementation: tightly and fairly planned, rolled out smoothly

The transition was carefully planned, taking into account the family context and the availability of internal key players. Thanks to this thoughtful approach, everyone was able to participate in testing, training and feedback rounds at the right time. Employees practiced in a realistic test environment where they were able to experiment and run through scenarios without risk.

The switch happened over the weekend and during the go-live that first Monday morning, the BizzTrax team was on site to provide further support. Thanks to this method of planning, the company's operation was not interrupted and all employees were able to start immediately in Business Central.

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The results: faster, easier and with much more peace of mind

Since the switch, Piessens Electro Industrie has been working noticeably more efficiently. Invoicing is completely digital, without manual work or error-prone steps. Purchase orders are automatically sent in the correct layout and with pre-filled information, saving a huge amount of time.

Internal digitization is now accelerating considerably. Power Apps that used to take weeks of development time are now built and connected in a few days. The cloud makes everything smoother, faster and easier to use.

The user adoption is good: employees feel comfortable in their new environment and, thanks to initiatives such as “Facts Wednesday”, learn new tips and features every week.

In addition to the clear efficiency gains, the process mainly brought extra peace of mind to the team. Thanks to transparent communication, fixed points of contact and consistent follow-up, the project remained clear, manageable and fully under control from start to finish. This predictability and structure were highly valued within Piessens Electro Industrie, especially because the process was also delivered entirely on schedule and within budget.

Perspective on working with AI thanks to a strong foundation

At Piessens Electro Industrie, there is a conviction that AI can only deliver real value when the basis is right. Thanks to the switch to Business Central, they now have a reliable data model and a structured digital operation that is ready for the next step. And BizzTrax also shares that vision: first build a stable foundation, then fully focus on AI.

With the new cloud environment, the possibilities are now wide open. Once the data has been further optimized, Piessens Electro Industrie can get much more out of Copilot, advanced automations and AI‑driven processes that accelerate time-consuming tasks and make internal operations even more efficient.

“For us, it was essential that we had a partner who is not only technically strong, but also understands how an SME really works. BizzTrax thought along like it was their own system. That involvement has made a difference in every detail of the project.”
— Yves Meersmans, IT manager at Piessens Electro

The end result

Today, Piessens Electro Industrie has a modern, stable and scalable digital environment that fully grows with their ambitions.

Employees experience more overview and work with fewer errors.

Administrative processes run faster thanks to digital billing and automation.

Innovation is gaining space again thanks to smooth integrations with Power Apps.

The company is ready for further optimizations and future AI enhancements via Copilot.

“Planning, budget and communication were in line with what we find important as a family SME and also expect from an IT partner. Thanks to BizzTrax, we have regained confidence in IT projects.”
‍— Yves Meersmans, IT manager Piessens Electro

With this solid digital foundation, Piessens Electro Industrie looks to the future with a clear and ambitious focus, entirely focused on the next generation of the family business.

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